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Frequently Asked Questions

Frequently Asked Questions

We will pay close attention to the management of food and facilities so that our customers can spend their time safely and securely.We also appreciate hearing from our customers and strive to improve our customer service on a daily basis.

Q&A

【Hotel / Guest rooms】
Humidified air purifier
【Sharp Plasmacluster Humidified Air Purifier】
Installed in all guest rooms.
【Hotel / Guest rooms】
【Wi-Fi / FREE information】
【Wi-Fi / FREE information】
It can be used in all rooms.
【Hotel facilities / Equipment】
About Lounge Ran and Dinner Restaurant Hydrangea
◆Prevention of spread of new coronavirus infection◆

Content:About shortened business hours　
Period:From Friday, October 1, 2021 to undecide…Continue reading
【Others】
Late check-out 12:00 if you wish
【Late check-out 12:00 if you wish】
※All room types are the same, and if you wish to check out at 12:00, there is an additional charge of 2,2…Continue reading
【Access / Parking】
For customers arriving by car
The hotel is also equipped with a parking lot, but there are only about 40 spaces.
In addition, since it is a narrow parking lot without par…Continue reading
【Access / Parking】
About transportation to the station
A limousine will pick you up from Toba Station to our hotel free of charge. (Time required:About 5 minutes)
If you would like to pick up you…Continue reading
【Meals / Restaurants / Bars】
Dinner · About breakfast place
At this facility, dinner is served in your room.
However, if the number of guests exceeds the room capacity, we will reserve a private banqu…Continue reading
【Meals / Restaurants / Bars】
About seasonal kaiseki cuisine
The seasonal cuisine dishes served at the hotel, dinner will change the menu every month.
You can have your meal at the end of the month.
…Continue reading
【Use with children】
About the meal of children
For children's meals, the price is 70% of the adult price. "Children's Kaiseki Cuisine"
50% of the adult price. "Children's lunch"Both come …Continue reading
【Meals / Restaurants / Bars】
Requests regarding food allergies
◆This facility cannot completely eliminate food allergies.Therefore, we do not provide meals for customers with food allergies.Because it is…Continue reading
【Hotel facilities / Equipment】
About cafe, shop corner business hours
Our hotel has a cafe and shop corner in the lobby area on the first floor.
Business hours are from 3:00 pm to 9:30 pm (last order at 9:00 pm…Continue reading
【Hotel / Guest rooms】
Regarding the use of guest room refrigerators
All rooms at the property are equipped with a refrigerator.
We have soft drinks and beer available.(For a charge)
The main building guest ro…Continue reading
【Others】
About the possibility of bringing in eating and drinking
I am sorry, we can not accept it.
However, children's baby food is possible.
【Pets】
Can I stay with my pet?
We are very sorry, but the hotel can not be used within the facility with pets.
【Hotel / Guest rooms】
About non-smoking rooms
There is no smoking room at the hotel.For those who wish, we are deodorizing with a deodorant etc.
Please specify in the reservation form qu…Continue reading
【Hotel facilities / Equipment】
vending machine
We have set up vending machines in the public bath area.
This image is of an ice cream (Haagen-Dazs) vending machine.We also have vending ma…Continue reading
【Meals / Restaurants / Bars】
About coffee at breakfast
The hotel does not have a coffee service at breakfast.
Several types of drinks and our own blend of green juice.
Coffee is charged at the lo…Continue reading
【Others】
About types of cigarettes
Regarding cigarettes, we sell several types at our shop.
The nearest convenience store takes about 30 minutes on foot.
Also, there are no ci…Continue reading