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Frequently Asked Questions

We will pay close attention to the management of cuisine and facilities in order to make our customers feel safe and secure.In addition, we will receive our customer's voice gratefully and strive to improve customer service on a daily basis.

Q&A

  • To customers arriving by car

    The hotel is also equipped with a parking lot, but there are only about 40 spaces.
    Also, because it is a small parking lot without dividers,Continue reading
  • About transportation to the station

    We will pick you up from the Toba station to the hotel free of charge by limousine (required time: about 5 minutes).
    If you use the transferContinue reading
  • Dinner · About breakfast place

    Our dinner will be room meal.
    However, if the number of guests becomes more than the capacity available for the room, you will be required tContinue reading
  • About seasonal kaiseki cuisine

    The seasonal cuisine dishes served at the hotel, dinner will change the menu every month.
    You can have your meal at the end of the month.
    Continue reading
  • About the meal of children

    For children's meals, "Children kaiseki cuisine" in the case of a charge of 70% of adult fee.
    50% of the adult rate is "Kids Meal."Both haveContinue reading
  • Request for measures against food allergies

    【About Food Allergy Countermeasures】
    ※We are taking measures to eliminate the corresponding ingredients for customers who have food allergieContinue reading
  • About tea / shop corner opening hours

    A cafe and shop corner is located in the hotel's first floor lobby area.
    Both business hours are from 15:00 pm to 21:30 pm (cafe tea last orContinue reading
  • Room use of refrigerator

    All rooms of the hotel are equipped with a refrigerator.
    We have soft drinks and beer etc (charged)
    Main Building Rooms / Annex Rooms We havContinue reading
  • About the possibility of bringing in eating and drinking

    I am sorry, we can not accept it.
    However, children's baby food is possible.
  • Can I stay with my pet?

    We are very sorry, but the hotel can not be used within the facility with pets.
  • About non-smoking rooms

    There is no smoking room at the hotel.For those who wish, we are deodorizing with a deodorant etc.
    Please specify in the reservation form quContinue reading
  • vending machine

    We have set up vending machines in the public bath area.
    This image is a vending machine of ice cream (Haagen Dazs).There are also other venContinue reading
  • About coffee at breakfast

    The hotel does not have a coffee service at breakfast.
    It becomes a green juice of several kinds of drinks and our own blend.
    Regarding coffContinue reading
  • About kind of tobacco

    Regarding cigarettes, we sell some kinds at our shop.
    The nearest convenience store takes about 30 minutes on foot.
    In addition, cigaretteContinue reading

Reserve·Contact us

Please feel free to contact us if you have any questions.

0599-25-2170